Unify chat, email, phone, Zalo, Facebook, and TikTok in one workspace. Automate with AI so your team responds faster and customers stay happy.
Trusted by 500+ SME businesses
Zenify Helpdesk customers see measurable improvements within the first week of deployment.
From website live chat to Zalo, Facebook, TikTok, email, and phone calls, every conversation flows into one place for your team to handle efficiently.
Chat with website visitors in real time with a fully branded widget.
Receive and reply to messages from Zalo Official Accounts and groups.
Manage page inboxes and comments directly from one workspace.
Connect SMTP/IMAP and automatically turn emails into tickets.
Built-in call handling with voice branding, click-to-call, and recordings.
Handle TikTok Shop and TikTok Business conversations in one place.
Connect to WhatsApp Business API and reply professionally.
Zalo groups and live chat groups for seamless internal collaboration.
Your agents no longer need to jump between tabs. Every message from every channel appears in one place, with customer history and AI guidance included.
Whether the request comes from chat, call, or email, it becomes a ticket automatically, stays tracked throughout its lifecycle, and remains aligned with SLA commitments.
Zenify AI Copilot does not replace people — it helps agents work smarter, reply faster, and stay on top of what matters most.
Summarize conversations, suggest responses instantly based on context, detect customer sentiment, and warn about churn risk.
Automatically tag, prioritize, recommend next actions, and route tickets to the right team before SLA slips.
Analyze intent, sentiment, and history to route tickets to the best-fit agent at the right time.
Detect language automatically, translate conversations, and rewrite replies in your brand voice.
Detect sensitive keywords, process violations, and predict post-chat satisfaction for more accurate coaching.
Spot churn signals, recommend offers, and suggest upsells based on purchase history and behavior.
Every request from every channel is funneled into a single queue and automatically routed to the best available agent in real time.
Email, chat, voice, Zalo, and Facebook all land in one queue.
Automatically detect intent, sentiment, language, priority, and request type.
Assign the right agent based on expertise, language, current workload, and support level.
If an agent goes offline or gets overloaded, the system instantly rebalances the queue.
Manage tickets, monitor SLA, and coordinate customer complaint handling from your phone — anytime, anywhere.
Voice branding across carriers, 1900/1800 numbers, recording, IVR, and live monitoring.
Supervisors can listen live, join three-way calls, transfer calls, or intervene when needed.
Create ticket forms with dynamic fields for billing, technical, complaints, VIPs, and more.
Use triggers and automations to assign, classify, send CSAT surveys, and escalate automatically.
Track SLA, CSAT, agent performance, and queue volume with flexible dashboards.
Role-based access, full audit logs, and call blocklists to protect customer data.
"Before Zenify, our team had to check five tabs every time. Now everything is in one view, and our response time dropped by more than 60%. The agents are less stressed too."
"AI Copilot became the feature we didn’t know we needed until we tried it. New agents were productive in just two days, and the suggestions are extremely accurate."
"The integrated call center is a game changer. Every inbound call becomes a ticket with history attached automatically. Supervisors finally have full visibility."
Book a one-on-one demo with a Zenify specialist and see the platform in action, tailored to your business workflows and scale.